Return Window We offer a 30‑day return policy. This means you have 30 days after receiving your item to request a return.

Eligibility Requirements To be eligible for a return, your item must be:

• In the same condition as received

• Unused and unworn

• With all original tags

• In the original packaging

• Accompanied by a receipt or proof of purchase

How to Start a Return To begin a return, contact us at lumibeauty.eu@gmail.com. Once your return request is approved, we will provide:

• The correct return address

• Instructions on how to send your package

Important: Items sent back to us without requesting a return first will not be accepted.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and resolve it as quickly as possible.

Exceptions / Non‑Returnable Items

Certain items cannot be returned, including:

• Perishable goods

• Custom or personalized items

• Personal care items (beauty tools, etc.)

• Hazardous materials or flammable liquids

Sale items and gift cards are non‑returnable.

If you are unsure whether your item qualifies, contact us at lumibeauty.eu@gmail.com.

Exchanges

The fastest way to receive the item you want is to return the item you have. Once your return is accepted, you can place a new order for the desired item.

EU 14‑Day Cooling‑Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must still meet the same eligibility requirements listed above.

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection. If approved, your refund will be processed automatically to your original payment method within 10 business days.

If more than 15 business days have passed since your return was approved, please contact us at lumibeauty.eu@gmail.com.